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With ITIL (Red badge) Qualified, PRINCE 2 Experienced Service Designer with recently held SC Clearance and experience in Local / National Government and Global Commercial markets.

We have had a number of successes in the Strategy, Design and Delivery of IT (Voice, Data and Hosting) Services and we have comprehensive operational knowledge and experience in the IT, Mobile, Fixed Telephony, Mobile Data and Financial industries.

With extensive experience of Service Design, Strategy, Transition and Implementation in ‘Green Field’ sites for ‘SME’ through to gap analysis and closure within Enterprise level organisations.

We have experience of designing service and implementation to an ITIL Framework and knowledge of eTOM (Enhanced Telecoms Operations Map) methodology on large high profile National and Global contracts. I have experience of managing Service, Project and Business Professionals.


Specialist Areas
  • ITIL / Business Process Development
  • Customer Requirements Capture
  • Service Definition and Design
  • Service Transition / Implementation
  • Service Product Development
  • Service Catalogue creation
  • ITIL Service Support and Delivery
  • In Life Service Management