Organisations of all  sizes face the challenges of rapid deployment and maximising the value of their IT in these austere times and may need to meet regulatory and/or legislative obligations.

Our consultants have guided customers from concept through to definition of an effective IT strategy which is directly aligned to the business objectives.

The IT strategy service will:

• Review existing IT strategy, objectives and policies
• Ask those awkward and challenging questions, not easily asked or answered
• Assess the value and relevance of IT change for your business
• Consider any future obstacles that may impede successful realisation of the strategy
  

• Management of Service, Project and Technical resource
• Transition of large Public Sector client into ‘live’ environment.
• Production of customer facing documentation
• Manage the introduction of Products and Services into the Live Service Environment
• Design and implementation of in-life support processes
• Specification and Implementation of OSS / BSS changes and enhancements
• Customer Service Management deliverables (Production of supporting documentation, etc.)
• Organise, chair, manage and minute internal and external meetings to discuss readiness activities.
• Document and escalate where necessary assumptions, issues and risks
• SC Cleared
• Skilled in the use of Service Management tools

• Providing thought leadership and consultancy in the support and delivery of process, functions  and solutions
• Process Definition, Design and Implementation to ISO standards
• BMC Remedy configuration changes to support process development and business improvement.
• Interpretation of Contracts and Service Schedules
• Engagement and management of Third Parties and selected partnerships
• Definition of the Service Process Strategy to support the Design and implementation of in-life support processes
• Providing internal and external costs relating to the support and delivery  of product  and services
• Internal and external supplier readiness, planning and build
• Service Design, Service Transition and Management of Service Operations
• Knowledge of 2G and TETRA Band Radio terminology and Service Operations.