"Michael worked ell as part of the team developing the 'in-life' solutions for the FireLink project. His
work is always to the highest standard and in particular his attention to detail is impressive. FireLink
is a very demanding project with only the highest standrads being endorsed by the FireLink
consultants, Michael always achieved these."
— RH, Programme Manager Fire, Airwave Solutions
"Michael is one of the sharpest guys I have worked with, being able to hold a huge amount of detail
in his head and - more importantly - using that knowledge to good analytic effect in quick time. He
picks up new issues and detail very fast and I have often had feedback that he translates his
analysis and designs most effectively. Lastly, but not leastly, he is a pleasure to work with."
— JU, Service Design Manager, Airwave,
"Michael is an absolute professional whose skills, knowledge and experience within the service
design and delivery arena are second to none. He is extremely personable, which coupled with his
professional experience make him an ideal candidate. I would have no hesitation what so ever in
recommending Michael to potential employers or recruiters alike."
— BD - CISSP,
"I have always found Michael to be 100% delivery focused even when those around him may not.
He is adaptable and always professional with an outstanding knowledge of ITIL and the ability to
apply it to real business situations. I look forward to working with him again!"
— JL, Hosting Programme Manager, Cable & Wireless,
"Michael is an outstanding service and solutions architect demonstrating a throughness, depth and
breadth of knowledge, tenacity and genuine enthusiasm for his work. His ability to assess
situations, consider options, embrace others' ideas then translate them into viable designs is very
refreshing and he is equally adept at then seeing those designs through to fruition. Competent and
confident in the use of methods and processes, Michael is, refreshingly, not a "slave" to them,
prepared to challenge conventional thinking constructively. In the time I worked with Michael, he
was a trusted advisor who consistently came up with the goods time and time again. I would have
no hesitation working with Michael again in the future and indeed, would actively seek to do so if
the opportunity arises."
— ND, Service Design & Readiness Manager, Airwave Solutions,
"During my workings and collaboration with Michael I found him exceptionally efficient and dynamic,
he has an excellent working knowledge of Service Management and a high level of
professionalism. Michael was easy to work with and had fantastic interpersonal skills."
— DS, Service Management Contractor, Platform Home Loans,
"Michael was always very professional and detailed in his deliverables. Mike's approach to the
workshops and meeting that he ran was a breath of fresh air and always a pleasure to attend. His
knowledge on service deliver was excelent. I would not hesitate to recomend Mike to any future
— JE, Information Security Consultant, CO-OP Financial Services,
"Michael has a natural ability to translate complex service requirements into logical and sound
designs that satisfy all stakeholders. He does this with consideration for both business drivers and
service operation with attention to detail to all elements of service transition. In working with Michael
it quickly became apparent that he possese an exceptional grounding in service management
together with considerable experience of good practice application. Michael would be an asset to
any organisation and is liked and respected by all he encounters."
— SH, Consultant Service Transition, Co-operative Financial Services,
"Michael immediately instills confidence in his capability - I found him to be consistently
professional, an excellent communicator, and universally trusted and admired by those who
engaged with him. Michael's knowledge and skills are extensive and he was well equipped to adapt
to specific processes and procedures of my organisation with a rare level of appropriateness.
Michael's pro active nature in attending to all aspects of the project both big and small were a
welcome attribute of his style. This behaviour resulted in the needs of my support desk being both
thoroughly understood and catered for. I would recommend Michael without hesitation."
— HA, IT Support desk Team Manager, Cooperative bank,
"Michael is an experienced Service Designer who delivers high quality work under pressure. He is
good to work with and appreciative of the efforts of others."
— JN, Service Introduction Consultant, Co-operative Financial Services,
"I worked with Michael at European Metal Recycling, whilst Michael was there he introduced and
implemented the service management system which helped to improved the service productivity of
the IT department.I will work with Michael again and will recommend him to any employer.He was
very diligent, enthusiastic, hardworking and very willing to help others."
— AA, Infracstructure Support Analyst, European Metal Recycling,
"Michael was a pleasure to work with, exceptionally capable, diligent and enthusiastic. A helpful
colleague with a well-balanced outlook, knowing when to be idealistic, when to be pragmatic and
when to be sceptical. I hope to work with him again."
— CB, IT Consultant, BT,
"Michael is a focused, professional , able to prioritise, filter and demand results. Quick to establish
his professional competence and credibility, he leads by example and achieves fast , high quality
results . An able communicator, he responds well to challenges and has not yet failed to deliver the
high standards he himself sets.”
— IH, Product Manager Mobile Applications, Airwave Solutions,
"Michael has the aptitude to high quality service management projects in a credible and skillful
manner. Working with him on a number of demanding product developments over the past year, he
established himself as the key expert in service design and delivered what he committed. He was a
pleasure to deal with and I have only received positive feedback from people of the teams involved
and his from his colleagues."
— RA, Mobile Applications Product Manager, Airwave Solutions
"Having worked extensively with Michael on a number of project I have found his attention to detail
and complete knowledge of the Service Design area to be second to none. Michaels ability to take
a pragmatic, but positive approach whilst never loosing his attention to detail has allowed his
projects to progress with excellent service design incorporated. His ability to work the service
design issues, and make the deliveries I needed as the Technical Design authority, has allowed me
to progress technical designs knowing that in terms of Service Design, it is always taken care of. I
will look forward to working with Michael again, it was a pleasure to work with a consummate
professional like himself."
— AW, Technical Design Engineer, Airwave,
"I worked with Michael when he chaired SLA negotiations with Telent for West Midlands Fire
Service within Airwave Solutions Firelink project. I found him to be customer focused and firm and
fair throughout. Michael was very helpful with advice and guidence. I would welcome any future
work alongside or across the table from Michael. Mark Leonard Smith"
— MLS, Project Manager, Airwave Solutions Ltd,
"The “bridge” at BT’s NHS Network Service Operations Centre comprised of several operational
teams, across the different environments, technologies and disciplines required to support the CfH
project. Consequently, with it being a challenge to apply any kind of coherent hierarchal
management structure, there was a great deal of emphasis placed on the role of the Service
Manager. Mike clearly excelled in this environment. Showing great leadership, he co-ordinated
support efforts from the various support groups including Firewall, SAN, Unix and Microsoft server
teams - bringing them to bear effectively on any service issues, in a structured and process-driven
manner. At the same time Mike would seemingly effortlessly oversee the change management for
the shift –the operational CfH changes were often in excess of 40 per night. Mike was always the
go-to for process, responsible for ensuring ITIL compliance throughout the operation, including
training other staff and managers. Mike was always calm in the face of pressure and is a
fantastically well-rounded individual. That he has taken his career from Service Management,
through Service Design into Solutions Architecture is testament to his abilities"
— MJ, Firewall & Network Security Specialist, BT Exact, c/o The NHS
"I always found working with Michael an easy and comfortable experience with him exuding a quiet
confidence in his own abilities and handling the job at hand. Michael worked with me in a 'virtual'
team and always delivered, he worked well as part of the team quickly contributing and adding
value as a team member. Michael has a broad capability and range of skills at his disposal and I
would have no hesitation recommending him to a potential employer."
— JN, Client Director - Fire & Civil Resilience, Airwave Solutions Ltd.
"Michael is a great multitasker – really, he has been involved in so many projects at the same time
that I marvel at his ability to remain organised, clam and always efficient. Thoroughly liked amongst
the team, he will be an asset wherever he goes. I hope to have the chance to work again with him
— MB, Project Manager, Mobile Applications, Airwave,
"Michael is a hard working individual who believe that “getting the job done” is paramount in the
work he undertakes, whatever the difficulties he faces. He pays attention to detail at every step of
the way, believingy that quality and Delivery of Service are paramount. I worked with Michael for
several years and had the utmost respect for his work ethic - I would welcome the opportunity to
work with him again in the future."
— RM, ITIL Service Design/Delivery Manager,
"Michael's skills and experience as a contractor within the service management/ ITIL arena are
unrivalled. His drive and dedication in delivering quality are consistent with the very best. I would
have no issue in recomending Michael and would certainly not think twice about personally hiring
— BD - CISSP,
"An experienced service management professional with a track record of delivering pragmatic
service designs in challenging environments."
— NR, Mobile Data Business Improvement Manager,
"Michael joined the Firelink project at Airwave during a transition phase when the initial Fire Service
customers were starting to utilise Airwave as their primary communications. Michael led the
migration and visibly improved the levels of service the users experienced. Michael is highly
professional and understands the needs of users whcih makes him a valuable resource in the
Service Management sector."
— AC, Technical Programme Manager,
"Michael provided excellent service and process design solutions in a timely and professional
manner. He is always proactive and offers innovative solutions to customer service design/delivery
issues under time pressure. I have no hesitation in recommending Michael's expertise to
organisations looking for service design/management expertise."
— TG, Training Project Manager, Airwave Solutions UK Ltd,